Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase was delivered, we can’t offer you a full refund.
To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund, check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular-priced items may be refunded. Sale items cannot be refunded.
Shipping Returns
To initiate a return, please email us with proof of purchase details. Depending on your situation and location, we will provide the appropriate address for returning your package.
You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Exchanges
At Tee Enterprises, we strive to offer the best products and ensure customer satisfaction. However, we currently operate under a no-exchange policy. This means that once you have purchased an item, we are unable to offer an exchange for a different product, size, or colour.
We encourage you to carefully review your order before completing your purchase to ensure it meets your needs. If you have any questions or concerns about a product, please feel free to send us an email for assistance before making a purchase.
We appreciate your understanding and thank you for shopping with Tee Enterprises.